Who we are and who this is for
The LifetrainUK Learning Hub and the ATTUNE Therapeutic Parenting Award are operated by Lifetrain UK Limited, a company registered in England and Wales (company number 04195851), whose registered office is Sussex House 1a, Mash Barn Lane, Lancing, West Sussex, BN15 9EE. We are the data controller for the information described in this policy.
In this policy, “LifetrainUK”, “we” and “us” mean Lifetrain UK Limited.
The platform is for adults aged 18 and over, including foster carers, adoptive parents, parents, kinship carers, residential staff and professionals.
Children and young people are not permitted to create accounts or use the Learning Hub directly.
Accounts are created for you by LifetrainUK or by the organisation that arranges your learning. There is no public sign-up.
Information we collect
We aim to collect only the information we genuinely need.
Information about you
- Name, email address, and the organisation and professional role you are enrolled under.
- Where your organisation records them, optional details such as date of birth, age, gender and qualifications.
- Account and sign-in details, including a password you set and the one-time codes we email you when you sign in.
- A profile photograph, if you choose to add one.
- A postal address, where this is held for your learning or award administration.
Information created as you learn
- Enrolment, course and session progress, how much of each video you have watched, assessment attempts and results, certificates and award information.
- Answers you enter in online workbooks and reflection areas.
- Bookings for workshops and events.
- Optional course feedback or testimonials you choose to leave.
Messages and support
- Messages you exchange with the facilitation team through the app, and any files or photographs you attach to them.
- Enquiries, attendance records and feedback.
Technical information
- Basic technical information such as device type, browser, and IP address, recorded in our server logs.
- A record of sign-in attempts and similar security events, so we can protect accounts from misuse.
What we do not collect
The Learning Hub does not take payments. It holds no card numbers, bank details or billing information, and no payment provider is involved in the platform. Where LifetrainUK arranges payment for a course or an organisational licence, that is handled separately, outside the Learning Hub.
We do not collect your telephone number, location data, contacts, calendars or health information, and we do not use your camera, microphone or photo library except when you choose to attach a photo or video to a message. We use no advertising, analytics or crash-reporting services of any kind, and the app contacts no third party other than our own servers and the storage and email providers named below.
How we use your information
- To create and manage your account and provide access to your learning.
- To record progress, administer assessments, issue certificates and manage the ATTUNE Therapeutic Parenting Award.
- To provide support, manage organisational licences, improve the platform and maintain its security.
- To meet our legal, regulatory and safeguarding responsibilities.
Lawful basis
Depending on the circumstances, LifetrainUK may rely on contract, legitimate interests, legal obligation or consent as the lawful basis for processing your personal information.
Where we rely on consent, you can withdraw it at any time.
Agency or employer-funded accounts
Where an organisation pays for your access, it may receive limited learning information such as account activation, course progress, module completion, certificate completion or award completion.
Funding your access does not automatically give an organisation unrestricted access to everything you do in the Learning Hub.
In particular, the organisation funding your access is not given the content of your messages with the facilitation team or the answers you write in your workbooks and reflection areas.
Information about children and young people
The Learning Hub is for adults only. You should avoid entering identifiable information about children, young people or families unless there is a clear and authorised reason to do so.
- Please do not enter names, addresses, dates of birth, school details, case numbers, confidential reports, medical records or social care records in reflection areas, workbooks or messages.
- The Learning Hub is not a case-recording, clinical-record or safeguarding database.
Safeguarding and crisis situations
The Learning Hub provides education, training and therapeutic parenting guidance. It is not an emergency, medical, clinical or crisis service.
If someone is at immediate risk of serious harm, follow your organisation's safeguarding procedures and contact the appropriate emergency or statutory service.
The Learning Hub should not be used to report urgent safeguarding concerns.
Who we share information with
We do not sell your personal information, and we do not share it for advertising.
We share it with the following, where it is necessary to run the service:
| Who | What they handle |
|---|---|
| Amazon Web Services | Hosting, databases, and storage and delivery of video, documents, profile photographs and message attachments. |
| Google Workspace | Sending email from the platform, including your sign-in codes. Your email address passes through this service. |
| Accreditation or certification bodies | Award and certification information, where relevant to your qualification. |
| The organisation funding your learning | Limited learning administration information, as described above. |
| Professional advisers, regulators, law enforcement and safeguarding authorities | Information we are required or permitted to disclose by law, or where necessary to protect someone from harm. |
Where your information is stored
The Learning Hub is hosted on Amazon Web Services infrastructure located in the United Kingdom (the London region). Video and documents are delivered through a content delivery network, which may serve files from locations closer to you.
Email is handled by Google Workspace, which may process information outside the United Kingdom. Where personal information is transferred outside the UK, it is protected by the safeguards permitted under UK data protection law.
Information stored on your device
When you use the app, some information is kept on your own device:
- Your sign-in credentials, held in your device's secure storage.
- Any documents you choose to download, such as workbooks, slides or your assessment result, which are saved to your device's files.
Signing out, deactivating your account or deleting your account removes the credentials from the device. Signing out and deleting your account also remove documents the app has saved there. If you have copied those documents elsewhere on your device, those copies remain yours to manage.
Deleting your account
You can delete your account yourself. There are two ways:
- In the app: Settings, then Delete Account. We email a six-digit code to the address on your account to confirm it is you.
- On the web: visit lifetrainapp.co.uk/account-deletion/ and follow the same email-code process. You do not need to sign in.
Deleting your account is permanent and cannot be undone.
What is deleted
Your sign-in account, name, email address, profile photograph, any postal address or other profile details held for you, your enrolments, your workbook answers, your event bookings and any course feedback you left. The content of your messages to the facilitation team is removed, and any files you attached to them are deleted from our storage.
What remains
Messages sent to you by the facilitation team remain part of their own records, with your side of the conversation removed and your name replaced by an anonymous marker. We also keep a single administrative record of the deletion itself, containing the date, the method used, and your email address in a disguised and one-way encrypted form. That record cannot be used to identify or contact you, and exists so we can show a deletion was properly carried out.
Your learning record is an exception
Your learning and assessment records are kept after your account is deleted. LifetrainUK must be able to evidence awards to the accrediting body, and to confirm or re-issue a certificate if you ask us to later. These records are:
- the lessons and sessions you completed;
- your assessment attempts and results;
- any certificate or award issued to you, and the name it was issued in.
We keep them for as long as our accrediting body requires us to, on the basis of our legal and contractual obligations to that body. Everything else described above is deleted. You can ask us at any time what is held about you.
Retention and security
We keep personal information only for as long as reasonably necessary, taking account of learning records, accreditation, contractual, accounting, legal and safeguarding requirements.
We use proportionate security measures, including:
- Encrypted connections for everything sent between the app and our servers.
- A one-time code emailed to you when you sign in, in addition to your password.
- Limits on repeated sign-in and code attempts, to protect accounts from guessing.
- Access controls, restricted staff access, secure hosting and regular backups.
Our web servers keep routine access logs, which record the address your device connects from and the pages it requests. These are kept for around fourteen days and are used only to keep the service running and secure.
Marketing, cookies and analytics
We may contact you about LifetrainUK courses, resources, events or services where we have an appropriate lawful basis. You can unsubscribe from marketing at any time.
The Learning Hub uses only the storage it needs to keep you signed in and to remember your preferences. We do not use advertising cookies, third-party analytics or tracking technologies, and we do not track you across other apps or websites.
Your data protection rights
- Depending on the circumstances, you may have rights to access, correct, delete, restrict, object to or request transfer of your personal information.
- You may withdraw consent where our processing relies on consent.
- We may need to verify your identity before releasing personal information.
To exercise any of these rights, contact us using the details below. To delete your account, you can also use either of the routes described above.
Complaints, changes and contact
We may update this policy when the Learning Hub, the ATTUNE Award or legal requirements change. The latest version is always available at this address.
If you have any questions about this policy, or concerns about how we use your information, please contact us:
Lifetrain UK Limited
Sussex House 1a, Mash Barn Lane, Lancing, West Sussex, BN15 9EE
Email: info@ltuk.org
If you are not satisfied with our response, you can complain to the Information Commissioner's Office at ico.org.uk/make-a-complaint, or by calling their helpline on 0303 123 1113.